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Product Information
Our Products
Charcuterie and Wood products:
Our charcuterie and Mon Chien product lines are made from high-quality Canadian walnut and cherry wood. All wood products are treated with a food-grade mineral oil before and after engraving. If you would like a different product treatment, please let us know upon ordering, NOTE: this may delay delivery. Wood products have a unique grain, shape, size, texture, and colouring and no two boards are alike. Nonslip rubber feet are provided on charcuterie boards for added protection. If you do not wish rubber feet on your product, please let us know upon ordering. Wood boards should be oiled every 3 months to protect the surface.
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Slate Products:
Slate products vary in texture and colouring and are finished on the engraved side with a gloss or satin sealant (customer's choice). Nonslip feet are provided on all slate products for added protection.
Round Mirrored Coasters:
Mirrored coasters have a nonslip cork backing for added protection.
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Cleaning Instructions for all products:
Clean all surfaces thoroughly after use. Products are NOT dishwasher safe, wash by hand and dry with a soft cloth. Do not use abrasive brushes, harsh chemical cleaning products or heat on wood or slate surfaces as it will leave heat marks and degrade the finish. To clean painted surfaces, use a dry soft cloth. Do not submerge any products in water.
Terms & Conditions
When buying our item(s), you agree that: (i) you are responsible for reading the full item listing before committing to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.
We may permanently or temporarily terminate or suspend your access to order our products without notice and liability for any reason, including if in our sole determination, you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and any services.
We reserve the right to modify these terms occasionally at our sole discretion. Therefore, you should review these pages periodically.
Payment Methods
All orders must be paid for prior to order processing.
Accepted forms of payment are:
- Visa or Mastercard Credit cards
- Apple Pay
Ordering and Shipping
Orders are to be placed in our online store only. We will contact you if we require clarification about your order. Custom orders may take longer to process. We will provide you with a proof for your approval and will allow for one revision; each additional revision will be an additional $35.00. Upon final approval, the order will take 3-5 business days (or better) to complete, not including shipping time. Depending on your location and timing, shipping out will take approximately 3-5 business days. When ordering, be mindful of Statutory Holidays and closures which may delay shipping. A signature confirmation is required to release the delivery.
Pricing Online & In Store
Pricing is subject to change at any time in our online store and in-store products. Prices in our online store are based on the cost of personalizing and customizing the product. In-store prices are based on off-the-shelf pricing.
Refund and Returns
As our products are customized, we do not provide refunds or returns. We hope to make your experience with us as positive as we can.
Privacy & Safety
We take your privacy seriously and are committed to protecting your personal information and ensuring that it remains confidential and secure. We collect personal information solely for the purposes of order processing and customer service. We do not share your personal information with any third-party companies or individuals unless required by law. We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Your personal information is only accessible by a limited number of employees who have special access rights to such systems.
Promotional Emails and Content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.